eSOON is a leading provider of all-media interaction center solutions in the Greater China region. Since its establishment in 1999, eSOON has been persistently pursuing innovations to meet the needs of customers. In close cooperation with Genesys, Verint, AudioCodes, Sonus and other core business partners, we carry out cross-application development and integration by making use of emerging technologies such as video, SNS, AI and big data, and have created a number of outstanding all-media solutions for enterprise contact centers and cloud contact centers.
We have established a SaaS cloud service architecture fully adaptable to all possible changes in service provision, and built a fully integrated and open contact platform which allows access to all services. These cater to the needs of customers in the mobile Internet era who show fragmented behaviors and rely heavily on smart devices and high responsiveness, and help our customers to greatly improve user stickiness.
Currently, eSOON has branches in Beijing, Shanghai, Guangzhou, Shenzhen, Hong Kong SAR, Fuzhou and Changzhou, with local R&D teams. We have nearly 200 employees, 70% of whom are technicians. Our implementation teams are highly stable, and all members have more than five years of experience in what they do. We provide professional technical services to our customers, and have successfully shifted our business focus from product sales to technical services.