Genesys delivers contact center solutions for a broad spectrum of industries. From auto manufacturers to utilities, Genesys solutions are deployed at leading Global 2000 companies.

－ Genesys Framework
－ Enterprise Routing
－ Network Routing
－ Outbound Contact Center
－ Internet Contact Center
－ Contact Center Analyzer
－ Voice Portal
－ IP Contact Center
－ Contact Navigator
－ Expert Contact
－ Workforce Management Solution
－ GExpress
－ Universal Workflow Solution

Genesys is the world's number 1 CTI product company, being truly advocated by most Fortune 1000. Besides its overwhelming success stories, Genesys's leading edge technologies are also the strong advantages for its position. Today Genesys has more than 50% market share worldwide and particularly 70% in telco and finance industries. Starting 2002 Genesys signed up a long-term master distributorship agreement with eSOON so that Genesys can leverage eSOON's comprehensive sales and technical support network, and at the same time China customers can quickly receive from eSOON the same quality of Genesys standard services.

The two companies quickly wan many landmark contracts thus in the recent 2003 Frost & Sullivan market research report, the Greater China Number 1 title was given to this combined force, showing approximately 80% market share in Taiwan and 50% in China and Hong Kong.