Based on years of call center setup experience and knowledge, eSOON netted talents in customer service industry widely, constituting the Best Business Practice (BBP) consultant group to provide three main service modules as call center buildup management, comprehensive optimization management and training management; Not only covering all-directional call center setup and development process, but also assisting enterprises to form a completed CRM service based on existing strategy advantages.

“Customer is more than right”，as the enterprises growing faster and faster, Customer Service is no longer a slogan but fulfillment of real action and enterprise culture, mission of enterprise growing and continual operation. Reformation of industry structure and requirements on product differentiation force the product-oriented service to move to customer-dominated service. The customer-oriented economy is coming, which accelerates the frequency between enterprises and customers. The customer service mechanism is changing gradually from passive customer service to develop new customer initiatively and enhance customer loyalty. So the management and operation of call center is becoming the main content in enterprise management.

Under the fluctuated environment full of intense competitive, eSOON is able to provide the best business practice, the most advanced call center management and marketing consultation service. In order to make call center operate with high-level, eSOON recruited the talents in customer-oriented cross-industry (telecom, bank, insurance, details, manufacture, government and so on) both in Taiwan and overseas to build the BBP group, which provides the management methods on various elements such as strategy, staff, workflow and technology, helps to build the call center with “Customer Relationship Management” so as to meet the requirements from customers and consumers.

Consultation Contents
eSOON provides enterprises with necessary comprehensive consultation services, aimed to help enterprises implement and operate the customer service and sales center successfully. The service contents contain the management modules in two areas: call center buildup management and call center optimization management.

Training Courses
In terms of call center, not only to build training mechanism, but also to cultivate inside tutors, all needs the assistance from professional consultation group to evaluate the whole training mechanism in impersonal perspective and help to build agent learning routes, cultivate inside tutors. BBP group provides complete training courses, including the learning routes for call center, marketing center and collection center, and training objects contain agent, monitor, manager and high-level managers.

Consultants Group
Based on years of call center setup experience and knowledge, eSOON netted talents in customer service industry widely, constituting the Best Business Practice (BBP) consultant group to provide enterprises with BBP, most advanced call center management and marketing consultation services.

Consultation Service Cases
Since eSOON BBP began its service in 2004，there are many successful cases in China, which covers the large enterprises in various industries such as banking, telecom, government, manufacture and so on. The call center construction & optimization management and completed training planning customized by BBP group helped customers achieve real optimization.