"The company is the contact center." EZactor is committed to realize this vision that powers your business. EZactor, the newly innovative CRM portal and solution suites, helps businesses strive for brilliant ideas without traditional IT barriers in a fast track.

EZactor has a unique position in the CRM ecosystem – a new concept known as CRP (Corporate Relationship Portal), which extends CRM to other Business Applications (SCM, ERP, etc.). CRP differs from traditional CRMs, in that it emphasizes openness, object-oriented reusability, end-user empowerment, and legacies integration capabilities. EZactor is particularly suitable for advanced and sophisticated contact center management with out-of-box applications－including Contact Center Management, Sales Force Automation, and Help Desk.

EZactor acts as a web application container that can integrate applications at both the front and back-end ends to enclose the complete business process and allows interaction flows from individuals, to cross-departments, and man-machine interactions. EZactor allows your company to reap the full benefits of a unified portal while protecting and maximizing current technology investment.

Whether a company needs on-premise, mobile, or ASP solution, EZactor supports optimal resource deployment, one call resolution, and great tracking and analytics capabilities. It is also seamlessly integrated with Genesys and other industry telecommunication standards such as SIP, and functional under TDM, IP, and 2.5G/3G environments.
EZactor prepares you for today’s needs and tomorrow’s changes, and demonstrates outstanding product superiority with all the benefits of control, ease of learning and deployable to all members of across an organization.



eSOON with our experience in over dozen project implementation experiences, beholds the vision that
an ever-lasting CRM solution should deliver the needs with 4E x 4P:

Easy for People

Many CRM endeavors are initiated from the bosses' beautiful dreams but ending in employees' nightmares. “Difficulty”is the main cause. A thoughtful CRM solution should let all the customer-facing employees, either as managers or staffs from the departments of IT, sales & service, and logistics support, easy to understand and use.


Extensiveness at Place

In today's E society, people and processes are covered by the colossal virtual e-networks. A first-rate CRM solution should allow people to perform their tasks by freely connection to their workplaces, either through telephone, Internet, and mobile phone. It should make access an easy touch.


Essential on Points

A helpful CRM should let agents perform their sales and services activities to the point. Particularly for old and frequent customers, the agent should be able to offer new sales options according to customer's characteristics and previous purchase track records. It should make a perfect strike from one hit.


Efficient in Process

We all know the best CRM concept is expressed by "All employees are salespersons". The consequence of this actual practice tends to fail due to missing-linkage among departments. A 100% CRM should allow management commands from the top with the expected delivery from the bottom.


EZactor can be flexibly fitted into any organization. No matter how simple or complex your business processes are, EZactor can help you meet these challenges by synchronizing all your customer interactions.

EZactor consists of the following modules: EZ-Contact, EZ-Campaign, EZ-Teamwork, EZ-Studio, and EZ-Scope. Seamless integration and interoperability between these modules are ensured by eSOON's robust system architecture, the MIF-Framework. With solutions tailored to the specific needs of different industries, EZ-Verticals offer various industry-specific applications that allow you to focus your business on your customers.

MIF-Framework
MIF-Framework is built for stability, flexibility, portability, scalability, and practicality of CRP (Corporate Relationship Portal) from all different dimensions.

EZ-Contact
A universal desktop for every employee. EZ-Contact integrates the back-end systems of the enterprise with the front-end CTI system.

EZ-Campaign
A management interface for multi-channels campaign, allowing a marketing department or contact center manager to plan or design various campaign programs.

EZ-Teamwork
A powerful workflow management toolset. It efficiently integrates and automates cross-functional business processes.

EZ-Studio
A set of professional design tools. These tools are extremely easy for end-user to learn.

EZ-Scope
A comprehensive report and analysis management toolset that comprises of report designer, report engine, data viewer and intelligence manager.

EZ-Verticals
These pre-built applications contain best practices and business processes to address the unique business needs and challenges of your industry.

EZactor Features and Benefits
Every interaction is an opportunity to sell to, serve, and delight your customers. EZactor is built to address the business benefits and IT benefits. It's COOL, REAL, and IDEAL.

EZactor Success Stories
EZactor is dedicated to helping companies achieve outstanding business results by helping them build their businesses around customers. With its design ingenuity and feature advantage, EZactor has been able to capture many heavy weight customer's attention for implementation, including financial, airline, TV shopping, entertainment, and government agencies.