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EZactor
CRM Portal From Ordinary to Revolutionary
"The company is the contact center." EZactor is committed to realize this vision that powers your business. EZactor, the newly innovative CRM portal and solution suites, helps businesses strive for brilliant ideas without traditional IT barriers in a fast track.
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Genesys
World's #1 Contact Center Software
Genesys is the world's number 1 CTI product company, being truly advocated by most Fortune 1000. Besides its overwhelming success stories, Genesys's leading edge technologies are also the strong advantages for its position. Today Genesys has more than 50% market share worldwide and particularly 70% in telco and finance industries.
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Nuance
World's Leading Provider of Speech and Imaging Solutions
Nuance is the leading provider of speech and imaging solutions for businesses and consumers around the world. Our technologies, applications and services make the user experience more compelling by transforming the way people interact with information and how they create, share and use documents.
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EZfax
Call Center-Orientated Fax Solution
EZfax is developed specially for call center fax solution, which is equipped with full fax management functions such as Fax On Demand, Fax In, Fax Out and Fax Monitoring; meanwhile, it supports to convert the common file formats as Word, Excel, PowerPoint and PDF to TIFF format used by fax. The call center costs the minimum costs for required fax management functions.
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E-Clik
Innovative & Preemptive
E-Clik packaged solution is developed on hundreds of enterprises with top-service cases, which could be used as a coverall practical tool: back-end system applies world No.1Genesys as the core CTI platform to guarantee the stability and flexibility, front-end system applies the durable EZactor CRM application tools to copy with the changing requirements, the all-in-one E-Clik package covers many system integration cases and applies advanced WEB graphical technology, which featured with visual , aesthetic and practical. All the devices are selected strictly by eSOON, the stability and easiness can accept challenges.
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EZSalesman
Automatic Sales Management System
Besides catering to call center application, eSOON developed a new product-EZsalesman，which is dedicated to creating stable customer relationship for sales, marketing and customer service departments. EZsalesman inside built such functions as routine management, market management, account center, sales management, service management, analysis management and resource management, by which the sales, marketing and customer service departments are able to have good knowledge about business development and various customers files via browser at any time.
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BBP
BBP Consultation Service — Understand Customer, Advance with Wish
Based on years of call center setup experience and knowledge, eSOON netted talents in customer service industry widely, constituting the Best Business Practice (BBP) consultant group to provide three main service modules as call center buildup management, comprehensive optimization management and training management; Not only covering all-directional call center setup and development process, but also assisting enterprises to form a completed CRM service based on existing strategy advantages.
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Other
EZ-Logger Recording System and Other Call Center Facilities
EZ-Logger recording system is designed in terms of simulate line recording, which is able to simulate the exterior line, extension and monitoring the whole recording process.
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About E.Novation
E.Novation, a
leading IT service provider, provides IT managed services,
technology and consultancy. The organisation takes care of the
development, maintenance and dispatching of electronic
communication, and supplies related products and services
within communities.
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