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Shangri-La’s Far Eastern Plaza Hotel, Taipei
Friday, September 14, 2007
| Time |
Activity |
Speaker |
08:30-09:00 |
Registration |
| 09:00-09:10 |
Opening |
| 09:10-09:15 |
Opening Speech |
Opening Speaker Introduction |
MC |
| 09:15-09:45 |
Welcome Speech |
Genesys / eSOON in Greater China |
Ms. Anna Lee, President & CEO, eSOON
Mr. Ne Yaung Hpone, Managing Director, Greater China, Genesys |
| 09:45-10:25 |
Keynote Speech I |
go. BEYOND with Genesys |
Mr. Michael McBrien, SVP, Genesys APAC |
| 10:25-10:40 |
Refreshment Break |
| 10:40-11:20 |
Keynote Speech II |
The Flat Enterprise |
Ms. Anna Lee, President & CEO, eSOON |
11:20-12:00 |
Subject Speech I |
Creating the Seamless Enterprise with IP |
Ms. Stella Wang, Product Manager of Strategic Business Development, eSOON |
| 12:00-13:00 |
Lunch |
| 13:00-14:00 |
Customer Session |
Lastest Customer Success Stories in China
- Panel Discussion
- Moderated by Gensys and eSOON |
Mr. Ne Yaung Hpone, Managing Director, Greater China, Genesys
Mr. Chris Chang, Executive Vice President, Greater China Region, eSOON |
| 14:00-14:35 |
Subject Speech II |
Genesys Dynamic Contact Centre |
Mr. Malcom Thompson, Business Consulting, APAC, Genesys |
| 14:35-15:10 |
Subject Speech III |
Latest Trends in Managed Services |
Mr. Steve Wu, Technical Director, Genesys |
| 15:10-15:25 |
Refreshment Break |
| 15:25-16:00 |
Subject Speech IV |
Alcatel-Extending the Contact Centre
Business Model |
Ms. Sharon Zhou,
Enterprise Business Group, Alcatel-Lucent |
| 16:00-16:35 |
Subject Speech V |
Genesys Workforce Management Solution Missions Possible via Effective Scheduling |
Mr. Eddy Tung, Director, eSOON |
| 16:35-17:10 |
Subject Speech VI |
Genesys Outbound Solution Presentation-The Outbound Operations Essence and Examples |
Mr. Jack Lin, Senior Manager, eSOON |
| 17:10-17:30 |
Lucky Draw |
Please check back soon for an updated agenda.
Venue
Far Eastern Plaza Hotel Taipei·Grand Ballroom
Address: 201 Tun Hwa South Road, Sec. 2, Taipei 106, Taiwan
Tel No.: 886-2-23788888
Contact
For more information about G-Force China in Taipei,
please contact Alice Wang at +886 922313503 or e-mail alice.wang@esoon.com.
Let eSOON & Genesys showcase your company in front of more than 1000 attendees at G-Force 2007 in China. For more information, contact Shelly Zhang at +8613916153660 or e-mail shelly.chang@esoon.com.
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