Learn How to Optimize Your Contact Centre

Join us at G-Force China. You'll get the solutions you need, networking time with fellow peers, interaction with partners, exposure to innovative approaches and insights into the industry so you can optimize your contact centre.

View pictures and video from G-Force 2006 China.

Who Should Attend & What You'll Learn

Contact Centre Managers

		Discover ways to extend information and manage interactions across the enterprise

		Get real-time techniques for optimizing your contact centre and leveraging integrated suite capabilities

		Build the business case for your contact centre and learn the latest ROI metrics

		Align corporate strategy with individual contact centre agent practices

		Balance revenue, cost and quality while providing excellent customer service

IT Professionals

		Learn how to leverage IP to lower contact centre costs

		Hear from Genesys executives about the current market, new Genesys products and their vision for the future

		Find out how to selectively source people and technology and integrate your organization's workforce

Customer Service Executives

		Learn how to manage agents all around the world as if they were one central workforce

		Discover ways to leverage customer information from your existing systems across IP or telephony networks

		Hear how to use reporting and analytics across all interactions to better understand your customers

		Share collective expertise and experience with your peers

		See customer panels with real world case studies

		Move your customer service from a cost centre to a revenue generating centre

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Conference Hotel Information

Beijing
 The Regent Beijing
 Add: 99 Jinbao Street, Dongcheng District, Beijing 100005 China
 Tel: 86-21-85221888
Shanghai
 Pudong Shangri-La Shanghai
 Add: 33 Fu Cheng Lu, Pudong, Shanghai 200120 China
 Tel: 86-21-68828888
Guangzhou
 The Westin Guangzhou
 Add: 6 Linhe Zhong Road, Tianhe District Guangzhou, Guangdong, 510610 China
 Tel: 86-20-28266828
Taipei
 Far Eastern Plaza Hotel Taipei
 Add: 201 Tun Hwa South Road, Sec. 2, Taipei 106, Taiwan
 Tel: 886-2-23788888

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Contact

Questions? Contact Us!

Beijing
 Kathleen Kong
 Add: Room 1502, Tower C1, Oriental Plaza No.1, East Chang An Ave.,
 Dong Cheng District, Beijing China 100738
 Tel:   86-10-85188535 Ext806
 Fax:  86-10-85188536
 Email: kathleen.kong@esoon.com

Shanghai
 Shelly Zhang
 Add: Room 1512, 15F, Plaza 66, 1266 Nan Jing Xi Road, Shanghai China 200040
 Tel:   86-21-62880268 Ext239
 Fax:  86-21-62880269
 Email: shelly.chang@esoon.com

Guangzhou
 Jessica Liang
 Add: Room 7303, 73F, Citic Plaza, 233 Tianhe N. Road, Guangzhou China 510613
 Tel:   86-20-38912728 Ext196
 Fax:  86-20-38912738
 Email: jessica.liang@esoon.com

Taipei
 Alice Wang
 Add: 19F, 460, Hsin Yi Road,Section 4, Taipei 110, Taiwan
 Tel:   886-2-8780-6660 Ext 634
 Fax:  886-2-8780-6661
 Email: alice.wang@esoon.com

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