About G-Force

　　 G-Force, Genesys's global user conferences, will show you how to stop customer frustration, drive contact center efficiency and accelerate business innovation. You’ll hear about real Genesys solutions, not just tech talk about products.
　　 ·Learn how to optimize the balance between costs, quality and revenue in your contact center.
　　 ·Hear about the dynamic contact center of the future, where you can automatically adjust your call center capabilities in real time to maximize the value out of each interaction and drive positive your business results.
　　 ·Evaluate where your company stands on the Contact Center Capability Maturity Model — let Genesys recommend a plan of action to take your call center to the next level.
　　 Let Genesys show you how to achieve your specific business goals — increase agent productivity, maximize up-sell/cross-sell, improve agent retention, get the most out of your customer analytics and more.
　　 From Aug 28 to Sept 14, during G-Force China 2007, the China contact centre industry will come together in Beijing, Shanghai, Guangzhou and Taipei to discuss the latest in contact centre trends and performance with leading companies and customer service organizations.
　　 G-Force China Attendance – Historical View:


About eSOON & GENESYS

　　 eSOON is the number one contact center solution provider in Greater China with more than 200 enterprise customers served by 270 employees located in 14 regional offices, and has achieved a solid annual business growth rate of 40%. Outside China, eSOON operates in Europe via our Rotterdam, Netherlands office, and we plan to set up offices in North America, Japan, and other Asia Pacific countries over the next twelve months. Since eSOON's incorporation in 1999, we have been focusing exclusively on the Customer Relationship Management (CRM) domain, with emphasis on the contact center area where strong technical capabilities and practical business know-how are required to handle customers' frequent and dynamic requirement changes. To ensure our mission statement, "create an easy IT paradigm for businesses" can be achieved with 100% project success, we recruited experts with different skills and domain knowledge to create comprehensive solution sets suitable for various industries. Our robust solutions are presented to customers via the award winning EZactor and Genesys product suites, our highly skilled technical and business consulting teams, and valuable insights and recommendations from existing customers with their true hands-on experience.