Race against Time for Quick Go-live, eSOON Call Center Solution on Lenovo Application

The new Lenovo is made up of Lenovo and the IBM PC division, which is an innovative international company in science & technology. The successful purchase of the IBM PC division in 2005 marks a leadership of new Lenovo in the global PC market with an annual sales of US $13 Billion; serving companies & individual users across the whole world.

Call Center in Shanghai General Motors Applied Genensys GVP + CTI

Shanghai General Motors Corporation Limited (SGM) is a 50-50 joint venture between the US automaker General Motors and Shanghai Automotive Industry Corporation Group (SAIC) with a total investment capital of US$1.52 billion. SGM was established in June 1997, it has been named by the Shanghai Municipal Government to be the top principal project, and meanwhile this project has been announced by the US GM Group to be the first global strategy project.

Innovate multi-channel sales services,gain high satisfaction and appreciation
Hisense's Multi-site Distributed Virtual Contact Center was in place within three months

Prior to remodeling the network, Hisense’s Contact Center provided simple function of voice input registration. A great number of calls were transferred manually. Customer information of different contact locations was separated. Data analysis was done manually, too. As result, information missing and lost links were serious problem. Hisense realizes its original network was unable to meet the demand of 12 million customers.

Challenge the Old Shopping Mechanism with New E Paradigm
Eastern Home Shopping Network Applied Genesys and Gained 400% Annual Growth

In today's ever changing channel complex, shopping is no more confined to a real store. Virtual shopping has become one of the major channels on which corporations can earn a great fortune. Taiwan's leading virtual shopping conglomerate, the Eastern Home Shopping Network (EHSN), have foreseen this business trend upon its establishment in 1999 and has defined 4 major business goals... ...