New Era for Convenient Service
Different Vision for Customer Service

Shanghai Finance and Taxation consists of Shanghai Municipal Financial Administration, Shanghai Municipal Administration of State Taxation and Shanghai Municipal Administration of Local Taxation. Shanghai Finance and Taxation domains 8 comprehensive function offices, 11 finance and administration office, 7 intelligent taxation office, 9 branch bureaus of finance and taxation, 19 district and county bureaus of taxation and 10 directly administered institutions.

Genesys' Utilization on 95598 Customer Hotline in Hangzhou Electric Power

Hangzhou Electric Power is the first user of Genesys CTI and GVP in mainland China. Its system with high stability and credibility, the reconstructed 95598 hotline can meet the customers' demands in a faster, better, and all round way, while decreasing the operation cost.

1823 Citizen's Easy Link of Hong Kong Government

The 1823 Citizen's Easy Link of Hong Kong Government launched in 2002, providing a single point of contact for Hong Kong citizens to make enquiries, get information and lodge complaints for the wide range of services. The contact center will handle all the enquiries belong to the participating departments, so the call flow grew day after day; besides, other kinds of enquiry and complaint such as e-mail, fax, the Internet and letters must be accepted as well.