China economy is growing rapidly in the 21st, and the concept of customer service is also of concern to more and more enterprises while learning advanced science and technology from the West continuously. Today, contact center applications has been growing at a mature stage in China, which has been used in the field of financial, telecommunications, government widely, and also an important link of maintaining customer relations and providing services. At the same time, more and more small and medium enterprises also aware of the importance of client services for enhancing competitiveness of enterprises, which are progressing fast in the new era of economy.

Now with the rapid development of network technology, IP technology has been renovated day after day, the advanced IP technology application in call centers is also increasingly becoming the trend of the future. In order to meet the needs of 'small investment' and 'high returns' from more and more small and medium-sized enterprises, eSOON developed a series of IP Contact Center solutions targeting small and medium-sized enterprises - EZ-IPCC with its All-In-One solutions, will help small and medium enterprises in the face of many challenges of competition in the marketplace, so as to set up and maintain good customer relations, as well as to improve speedy and consistently.

And small and medium-sized call centers are different from existing traditional large-scale call centers, which have some important characteristics:
1. Limited funds to invest
2. Systems which require flexibility and scalability
3. Dynamic agent configuration
4. Supporting remote customer services

EZ-IPCC is designed to fit the characteristics of small and medium-sized call centers, it not only contains all the required call center system functions, such as IPPBX, IVR, CTI, FAX, audio and agent business systems and managing functions like Monitoring and Report. At the same time, EZ-IPCC also has the following highlights: low-cost, easy-to-use, multi-performance, highly-extendable!

1. Save costs of call centers – the costs of traditional switch + IVR + FAX are too high, and we can use the IP Phone to replace the traditional phone network, through VoIP data and voice network sharing the same network, so as to save the cost of wiring, and support the deployment of multiple branches that reduce call costs.

2. Easy installation and management - system configuration privides guide to installation, Plug-and-play design concepts, using Web GUI way to provide remote management interfaces; and automated system monitoring and notification features.

3. A powerful customer service platform, - to support the core business of call centers, EZ-IPCC offers all the built-in basic customer service system functions, such as work bill systems, Outbound marketing, survey and so on, which are combined with the most commonly used business applications of call centers, providing monitoring of calls and agents as well as daily Reports .

4. High scalability of systems- the system itself does not bind any specific switch vendors, all functions are pure software designs, which are easy to upgrade to reduce the cost of expansion.

There are two kinds of call centers with different technologies, one is based on the traditional switch (PBX), and another is a board-based call center. However both of them can not be very flexible to meet a variety of needs of small and medium-sized enterprises. Small and medium enterprises are looking forward to a new type of call center. EZ-IPCC will be able to combine the two advantages, both switch-type stability and a powerful exchange of phone features, with benefits of board type and lower-cost, which allows enterprises to form a customer service system and design innovative customer service programs, so as to improve service satisfaction. Executive Vice President of eSOON, Mr. Yu Zhaojia who is responsible for product management and strategies, pointed out that, 'EZ-IPCC is a tailored solution for growing enterprises with comprehensive features, multimedia, and IP-based solution. We adopted the world class call center products, to ensure system stability and reliability. eSOON self-developed a new generation of CRM (Customer Interactions Management) system -- EZactor products with three modules, which meet various needs from enterprises in aspects of customer service, telephone sales and market activities. It not only improve employee productivity greatly, but also bring advanced services based on the marketing idea of 'best practices' for the enterprise and allow more businesses to enjoy the preferential treatment of the integration solution program. '
President of eSOON, Miss Li Bingying addressed that 'Based on cuccessful experience of serving large-scale contact centers, we are confident that EZ-IPCC is bound to be a new marketing tool for more and more enterprises in the future, which demonstrate unparalleled competitiveness.' Meeting the market demands completely, EZ-IPCC is sufficient to show unique advantages, which can also make office phone connection, sharing enterprise resource to achieve optimization of solutions. There is no doubt that it will be the best choice of small and medium-sized call centers!