To achieve the goal of “Centering on customers, realizing pursue of excellent services gradually, and maintaining the persistent increasing”, Band of China commenced the project of BOC Call Center system construction. Meanwhile, BOC is going to implement a real-time, efficient, and human-based call center management through its customer service human resource managing system. On June 30th 2008, with its prescient human-based solution, eSOON won the biding of this project through fierce competitions and strict approval as well as tech solution evaluation.

As a new generation of professional provider of CRM Portal products, CTI software and call center operating consulting services for years, eSOON has been engaged in the call center construction and operation in many industries like Finance, Telecom, Electrical Power, and Government offices etc. It is welcomed by major users with its quality products and comprehensive professional services. According to the data statistic, eSOON has 80% of market share in Finance field in China. Through years call center construction exercises, eSOON’s professional tech service teams gained profound experience on Finance industry, therefore, it performed fast and thorough plans on the basis of call center requirements. After detailed data and circumstance analysis, eSOON presented a suit of complete and detailed scheduling system planning solution, which obeys international standards no matter requirement research, system implement, consulting service or after sell services. Besides its exceptional technical supporting capability, eSOON has comprehensive production implement and integration experience as the Genesys authorized distributor in China. Assisted by its professional consulting teams, eSOON integrated the scheduling system planning solution with the main stream products of the world, so as to obtain the source data which scheduling needs precisely.

The professional teams from eSOON are to help Bank of China implement the human resource management of large scale call center that has more than 1000 agent seats. Regarding the sustainable development of BOC in the coming 3 years, eSOON reserved the scalability function in the system architecture design. The scheduling products in the plan will meet all the scheduling needs, such as predictable scheduling, multiple scheduling recycles and options of scheduling approach, holidays and leaves management, performance records and statistics, importing or exporting of data like reports, performance review, authority differentiation, unified and fast visible interface of monitoring and managing etc.

The previous products provider, eSOON, has turned to a mature system integration and software applications developer now and won international prizes for times. And its self developed EZactor entered the overseas market successfully. This March, eSOON became the general authorized distributor a of the world leading speech product brand-Nuance- in the call center applications field of China, so as to explore larger market range of China in call center field.